Terms of Service
Version 2026-10-01. These terms are an agreement between The Hashtag Crew ("we", "us") and the business that signs up for NectarScout ("you", "your"). They cover the software service at nectarscout.com (the "platform"). By creating an account, accepting an invitation or using the platform, you agree to them. If you accept for a company, you confirm you have authority to bind it.
These terms include our Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Sub-processors list and Cookie Notice.
1. Who may use the platform
The platform is for businesses only, such as agencies, consultants and their teams. It is not for personal or household use. You must be at least 18. You are responsible for everyone you invite to your account and for everything done with it.
2. What the platform does
The platform helps you find local businesses from public sources, research them, analyse their websites with AI, create sample website designs ("previews"), write and send email from mailboxes you connect, log calls, manage a sales pipeline, and send proposals and invoices.
You are the sender. Email goes out from your mailbox, under your name and your domain, to people you choose. Calls are made by your team. We provide the tools; the messages, calls and their content are yours.
3. Your account
- Keep your password and connected credentials secure, and tell us at once if you think your account has been used without permission.
- Give us accurate information, including your business name and postal address, which the platform puts in your emails because the law requires it.
- Only add team members who work for you or with you, and remove them when they leave.
4. Plans, trial and payment
- Trial. A new workspace may start with a free trial (currently 14 days). When it ends, you need a paid plan to keep using the platform. Nothing is deleted at that point.
- Plans and limits. Each plan has the price and limits shown on our website or agreed with you in writing, such as the number of team members, businesses found, previews made and emails sent. The platform enforces them.
- Billing. Plans are billed monthly (or yearly, if you choose that) in advance. Payments are collected for us by our affiliate Spiresol through Stripe, so that name may appear on your statement. Prices exclude taxes, which you pay where they apply.
- Late payment. If a payment fails and is not fixed within 14 days of our notice, we may pause your account until it is paid.
- Price changes. We will give you at least 30 days' notice of a price increase, which then applies from your next billing period. A promotional price, such as a founding price, lasts for as long as its stated terms say.
- AI usage. Some accounts use AI credits or their own AI provider account. Credits and charges are shown in the platform.
5. Cancelling
You can cancel at any time, effective at the end of your current billing period, by emailing hello@nectarscout.com. You keep access until then. We do not refund part of a period already paid for, except where the law requires it or where we end the service without cause. After your account closes, we delete your data as our Privacy Policy describes. Ask us within 30 days if you would like a copy first.
6. Your responsibilities
You are responsible for:
- Following the law on email marketing, telephone calls, call recording, data protection and consumer protection in each country where the people you contact are based. Our Acceptable Use Policy sets out the main rules.
- Having a lawful basis to collect and use the personal data you gather with the platform. You are its controller, and we process it for you under our Data Processing Agreement.
- Holding consent where the law requires it. The platform does not capture, record or verify consent. It treats every message as first contact with a business.
- Honouring opt-outs. The platform keeps a block list for each account. You must not contact anyone who has opted out, by any route, and must not remove anyone from the list without their genuine renewed agreement.
- Checking what the platform produces before you rely on it or send it. That includes AI-written emails, audits and website previews.
- What you send and show. If you send a message or a preview, the claims in it are yours, not ours.
- Your connected services. Your use of your mailbox, phone system and AI account is also governed by your own agreements with those providers.
7. Compliance checks are guidance
The platform shows guidance on whether a send looks lawful, based on the recipient's country and what we can tell about the business. This is a guide, not legal advice, and it can be wrong. Where we advise against a send, you may still choose to send it; that choice is recorded against your user and is your responsibility. Some sends, such as email to Germany without consent, are blocked outright.
8. Acceptable use
You must follow our Acceptable Use Policy. In short: no spam, no bought lists, no misleading or unlawful messages, no impersonation, no publishing previews, and no getting round limits, block lists or security.
9. AI-generated content
The platform uses AI models. Their output can be wrong, incomplete or similar to content made for others. You must review it before use. We do not promise that AI output is accurate, original or fit for a particular purpose.
10. Website previews
A preview is a private design sample made from a business's public information, logo and images, for showing to that business only. It is not a live website, and it must not be published or presented as approved by that business. You must take a preview down promptly if the business, or the owner of anything in it, asks. When a business you pitched becomes your client, you are responsible for getting the rights to any of its content you use in real work.
11. Your data and our platform
- Your data stays yours. You own the data and content you put into the platform. You give us permission to host, process and display it only to provide and support the platform, as our Data Processing Agreement describes.
- Our platform stays ours. We own the platform, its software and design, and everything we build into it. You get a non-exclusive, non-transferable right to use it during your subscription under these terms. You must not copy it, resell it, reverse-engineer it or use it to build a competing product.
- Output. As between you and us, you may use the emails, previews, audits, proposals and invoices the platform produces for you in your business, subject to other people's rights in any material they contain.
- Feedback. If you send us ideas or feedback, we may use them freely.
- Usage information. We may use information about how the platform is used, in a form that does not identify you or any person, to run and improve it.
12. Confidentiality
Each of us will keep the other's non-public business information confidential, use it only for this agreement, and protect it with reasonable care. This does not cover information that is public, already known, independently developed, or that the law requires to be disclosed.
13. Availability and support
We work to keep the platform available and to reply to support requests within one business day, but we do not guarantee uninterrupted service. The platform depends on third parties, such as hosting, AI models, public websites, mail providers and business listings, which may change or fail without notice. We may change, improve or remove features, and we will give reasonable notice before removing a major feature you rely on.
14. Suspension and ending the agreement
- We may suspend your account, or part of it such as sending, if you break these terms or the Acceptable Use Policy, if your sending causes high bounces or complaints, if payment is overdue, or if there is a risk to other people, other customers or the platform. Where practical we will warn you first, and we will restore access once the problem is fixed.
- We may end this agreement with 30 days' notice for any reason, and refund any prepaid fees for the period after it ends. We may end it at once if you seriously or repeatedly break these terms.
- You may end it by cancelling, as section 5 describes.
- Sections that by their nature should continue after the agreement ends, including 11, 12, 15, 16, 17 and 19, continue.
15. Disclaimer
Except as these terms expressly say, the platform is provided "as is" and "as available". To the fullest extent the law allows, we give no other promises, including about merchantability, fitness for a particular purpose, accuracy of results, email deliverability, replies, sales or revenue.
16. Limits on our liability
To the fullest extent the law allows:
- neither of us is liable for indirect or consequential loss, or for lost profits, revenue, business, goodwill or data;
- our total liability arising from or relating to this agreement, in any 12-month period, is limited to the fees you paid us in the 12 months before the event that caused the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. If you are in a country whose laws give you rights that cannot be excluded (for example, the Australian Consumer Law), those rights still apply. Where the law allows, we limit our liability for breaching them to supplying the service again or paying for it to be supplied again.
17. Your indemnity
You will defend and indemnify The Hashtag Crew, its affiliates and their staff against any claim, fine, penalty, loss or expense (including reasonable legal costs) arising from:
- email you sent, calls you made and other contact with people through or because of the platform, including its content, recipients and lawfulness;
- your breach of these terms or the Acceptable Use Policy;
- data you collected or processed using the platform, and your lack of a lawful basis for it;
- content you or the platform produced for you that you used or showed to others.
This does not apply to the extent the claim was caused by our own breach of these terms or our negligence. We will tell you promptly about any such claim and let you control its defence, and you will not settle it in a way that admits fault on our behalf without our consent.
18. Changes to these terms
We may update these terms. We will publish the new version with a new version date and tell you before it takes effect. For a change that matters, the platform asks you to accept the new version before you can continue to use it. If you do not agree, you may cancel.
19. Law and disputes
These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules. Before starting any legal claim, each of us will first try to settle the dispute by talking in good faith for 30 days after written notice. If that fails, the dispute will be decided by the state and federal courts located in Harris County, Texas, and both of us agree to their jurisdiction. Either of us may seek urgent relief, such as an injunction, in any court that has jurisdiction. Nothing here takes away rights that the law of your country gives you and that cannot be excluded.
20. General
- Notices. We may send notices to the email address on your account or show them in the platform. Send notices to us at hello@nectarscout.com.
- Assignment. You may not transfer this agreement without our consent. We may transfer it to an affiliate or to a buyer of our business, and will tell you if we do.
- Events outside our control. Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as outages of third-party services, internet failures, natural disasters or government action.
- Sanctions and exports. You confirm you are not subject to sanctions and will not use the platform in breach of export control or sanctions laws.
- Whole agreement. These terms, with the documents they include, are the whole agreement between us about the platform and replace anything said before. If any part is found invalid, the rest continues. Not enforcing a right is not giving it up.
- Relationship. We are independent contractors. Nothing in these terms creates a partnership or employment relationship.
21. Contact
The Hashtag Crew. Email: hello@nectarscout.com